Few years back when some of my friends lost their jobs and wanted to send house hold to Pakistan. We contacted few cargo companies to send the items to Pakistan.
But I was in shock about their communication, rude behavior and customer services. They were not interested to answer the question or concern plus their knowledge about shipping industry was almost zero.
Anyways, despite of all the fact , we chose one (very well know Pakistani Cargo) and handover the house holds to them. It took much more than a month to reach in Pakistan after many failed followups and what they received was not in its shape.
This was the turn point and we dicided to start beter Pakistani Cargo service to service the fellow nationals with better quality of customer service and delivery solutions.